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Traitement des données

Naming information

LUXENTER, S.A. is an entity who is located in Madrid and whose CIF is A-83830372, Telephone (+34) 91 411 06 91; Fax (+34) 91 563 21 77. The email contact address is the following: atcliente@luxenter.com. This entity can be found registered en the Registro Mercantil de Madrid, Tomo 194.666, Book 0, Sheet 97, Section 8 Hoja M 341641.

Data privacy

For Luxenter World SA, data privacy is an elementary concern – we want to ensure at all times that your privacy is, and remains, protected when using our online shop.


You can always visit the LUXENTER Online Shop without providing any personal data. However, for us to provide specific services we need to process, and use, your person-related data. To this end, Luxenter World SA – as the operator of the LUXENTER Online Shop – adheres to all valid legal stipulations relating to data privacy. Your data will only be collated, processed and used if you provide your consent for this or a legal provision allows us to process and/or use your data. To this end, only such data will be collated, processed and used that is required for the execution, and provision, of our services or such data that you voluntarily furnish us with.

What is person-related data?

Your name, your address, your date of birth/age, your gender and your e-mail address.

For what purposes do we collate process and use person-related data?

  • For the processing of orders, deliveries and services
  • For the processing of payments (for on-account purchases or direct debit, also for the required credit assessments)
  • For communicating with you on matters concerning LUXENTER orders, products, services and marketing offers
  • For updating and maintaining our customer data
  • For the technical optimization of our Website
  • To enable third parties to carry out logistical, technical and other services on our behalf

What information do we collect?

Only information that you have provided us with in our online shop or have passed onto us by other means will be collated, stored and processed. You also have the prerogative not to provide certain information – although this may prevent access for you to some of our offerings, services and features.

Your data is transferred to us whenever

  • You enter, and send, an order
  • Communicate with us by telephone, e-mail, fax or letter
  • You register to receive our newsletter

You can withdraw your permission for the use, processing and forwarding of your data for marketing purposes, write to us at:

Luxenter Shops SA,
Calle Nenúfar, 5
28039 Madrid Spain

or send us an e-mail at comunicacion@luxenter.com

However, this does not apply to the data required for processing your orders. Once we have received your written withdrawal, we will not use, process or forward the relevant data for purposes other than processing your orders and we will discontinue sending you marketing materials, including our catalogues.


When you register for the Newsletter your first name, surname and email address will be used with your permission for our advertising purposes. The Newsletter is circulated on our behalf by a service provider. You can unsubscribe to the email Newsletter at any time. Each Newsletter contains a link which enables you to unsubscribe.

Do we forward person-related data to third parties?

To allow us to process your order as best we can, it is necessary for us to forward your data to third parties. For example, within the context of coordinating the dispatch of your order with our logistics partners. Furthermore, we forward your data to business information services and collection agencies for the purpose of credit and identity assessment, credit monitoring and direct debit processes. This is designed to prevent any payment difficulties and to counteract any damages arising from this.

How long is the data stored?

Only for as long as it is required for processing our services or legal stipulations require.

How do we protect your data?

We have technical and organizational measures that protect your data against loss, manipulation and unauthorized access by third parties. We regularly upgrade our security measures to comply with the latest technical developments.
For our online shop and transferring the data entered there by you, including payment information, we encrypt your data using the SSL process (Secure Socket Layer). This is currently the most widely-used and secure data transmission process on the Internet.

Technical and statistical data

When you visit our Website, we automatically collate technical and statistical data on the utilization of the LUXENTER online shop. This includes data such as IP address, browser type and operating system. Furthermore, the date and time of your visits to the individual Website sections are recorded. This data is collated to allow us to continually improve our Website and is evaluated purely statistically and anonymously.

Furthermore, our online shop's Websites collate and store anonymised data – for marketing and optimization purposes. Utilization profiles can be created with these data using a pseudonym, for which cookies may be deployed. These cookies are small text files stored in the buffer of the page visitor's Internet browser and which collate and store data exclusively in pseudonymous form. The cookies enable Internet browser recognition. Without the separately issued approval of the affected person, the data are not used to personally identify visitors to our online shop and are not merged with personal data relating to the pseudonym bearer. Data collation and storage can be revoked for future use at any time.

This data is only collected for the purpose of data security and for optimizing our web services. The data is not evaluated in any other way except for statistical purposes and then always in anonymised form. No personal surf profiles or similar will be created or processed.


We use cookies (small text files stored on your computer’s hard drive) to simplify navigation for you. Only these session cookies permit you to use, and comfortably read, the Webpage-wide shopping basket display to ascertain how many articles you have in your shopping basket, and what the current shopping total is, at any given time. If you do not wish to use cookies, set your browser to block cookies. However, we would like to point out that this will also block the use of the shopping basket function.

Where can you receive information relating to your data stored with us?

You have the right to demand information relating to your data stored with us. In the event that the data has been incorrectly, or illegally, stored, we will gladly correct, block or delete this data. You can request the deletion of data at any time. For this reason, we kindly request that you inform us of any changes to your data. In the event that you have any queries relating to data privacy, please contact:

Luxenter World SA,
Calle Nenúfar, 5
28039 Madrid Spain

or send us an e-mail at comunicacion@luxenter.com

Changes to this data protection declaration

We reserve the right to change or supplement this data protection declaration as required. Any changes will be published here, which is why you should access this site regularly so that you will be informed at all times about the latest status of the data protection declaration.

Status: December 2012