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Guarantee coverage and after sales service

Luxenter offers a two year guarantee on all its products, including free replacement of components for manufacturing defects, as well as discoloration or loss in all components of pearls and cubic zirconia.

The pieces that due to changes in collections or other circumstances cannot be repaired will be replaced with an item of equal value to acquire.

The guarantee does not cover wear from normal use.

The guarantee does not cover wear from normal use of parts.

There is no warranty in the case of:

  • That the product is presented without the original guarantee and / or an official receipt signed with the correct model code for the product.
  • That article has been altered or improperly repaired by a workshop outside Luxenter.
  • Improper use.

In the case that your Jewel is not covered by the Guarantee we offer our After Sales Service so you can continue using your favorite jewel:  Please ask for an estimate in the sales point or in our Customer Service.

Extended warranty

You can extend the warranty to five years after purchase.

The guarantee is subject the same condition that had forever, but extended to the two years prior to three years today.

The guarantee is extended easily, just register online through this website within a maximum period of 30 days from the date.